A chat with Adobe Live Customer Assistance

Please hold as we route your chat to an Adobe Representative.

Welcome to Adobe.com! My name is Vallen. May I assist you with your selection today?

Vallen: Hello, how can I help you?

Jerry: Hi. I already own CS5 Design Premium for my Mac. Is there any price break if I buy it for my Windows Laptop?

Vallen: Let me check that for you.

Jerry: Thanks.

Vallen: To make sure that you get the right software, what tasks you'd like to accomplish using the software?

Jerry: ???

Vallen: Alright.

Vallen: Thank you for staying online with me. I appreciate your patience.

Vallen: You can buy the CS5 Design Premium with 10 % discount.

Jerry: Hmmm. So, my Mac upgrade from CS3 was $799, but to buy it for my Windows Laptop, because it won't run on my G5, it'll cost $1,710?

Jerry: It would be better if, since I already paid for CS5 for my Mac, that I could get an upgrade price of $599 for the Windows version, as if I was upgrading from Mac to Mac, rather than from Mac to Windows.

Vallen: Yes, CS5 is not compatible with G5.

Jerry: I know, which is why, If I want to work at home, I need to install CS5 on my laptop, because I can't install it on my G5. I have an Intel Mac at my office running CS5.

Vallen: Yes, you can install 1 copy of software on 2 computers with same platform (Windows or Mac) but can't use at the same time.

Jerry: Yes. I have an Intel Mac at my office and an Intel PC and a G5 in my home office, so you can see my dilemma.

Vallen: I am afraid, you can't on both Mac and Windows platform.

Jerry: Strata allows you to download versions for Mac AND PC with your purchase of Strata Studio Pro. I think that's good policy.

Jerry: Adobe took back the graphics community from Quark, because Quark got greedy.

Jerry: Now Quark is on the chopping block. I switched to InDesign several years ago, after being a die hard Quark fan for 15 years.

Vallen: I am afraid, as per Adobe End User License Agreement, you can install on Mac and Windows platform.

Jerry: Just saying, maybe Adobe shouldn't make it necessary for people like me - self employed - to shell out full price for 2 copies of the software.
I already own a laptop that will run CS5, but I either have to pay full price for CS5 Windows, or buy another Intel Mac.

Vallen: You need to buy the another copy for Mac.

Jerry: Just saying. Pass it along to someone in the decision making pool. I've been an Adobe customer for 25 years.

Vallen: Jerry, we have 10% discount.

Jerry: Yes you do. 10% isn't much. That's still $1,710.

Jerry: Gotta go. Thanks for the assistance. . .

Vallen: The full version of Creative Suite 5 Design Premium is priced at US $1,899.

Jerry: Minus 10% = $1,710.

Vallen: Yes, Jerry.

Jerry: Plus the $799 for my Mac copy = $2,509 to run CS5 on 2 computers.

Vallen: No, you'll get 10 % discount of upgrade as well.

Jerry: No. I already upgraded. I already own CS5 for MAC.

Jerry: I have to go. this isn't accomplishing anything. If you passed this conversation along to the CEO of Adobe, maybe it would help.

Jerry: Just a caution, Vallen. Adobe owns the graphics industry . . . for now. At one point, Quark did, until they forgot who put them on top.

Vallen: Okay.